Backbase is a Dutch financial technology company providing the world’s first AI-native banking operating system, serving as an orchestration and intelligence layer for financial institutions to unify data and manage customer interactions on top of legacy core banking systems. Founded in 2003 in Amsterdam by Jouk Pleiter and Gerbert Kaandorp, Backbase has evolved into the world’s first AI-powered Banking Platform built specifically for growth and efficiency, helping over 150 financial institutions worldwide modernize their technology and elevate customer experience.
The company’s AI-native Banking OS unifies a bank’s frontline by coordinating execution across three actors—customers, employees, and AI agents—with shared context and coordinated execution across digital channels, front office, and operations, sitting above systems of record without replacing them. In 2026, Backbase updated its strategic positioning to fully focus on artificial intelligence in banking, launching its “AI-native banking operating system” centered on Agentic AI and unified banking operations, transitioning from traditional engagement banking to a platform enabling customers, agents, and employees to work together as one. The platform serves retail banks, commercial banks, credit unions, and neobanks across all lines of business from Retail and SME to Commercial, Private Banking, and Wealth Management.
Headquartered at Oosterdoksstraat 114, 1011 Amsterdam, North Holland, Netherlands, Backbase is a privately held global fintech company with 2,000+ employees and regional headquarters in Atlanta, Georgia and Singapore, plus offices across London, Sydney, Toronto, Dubai, Kraków, Cardiff, Hyderabad, and Mexico City—totaling 16 offices on five continents. The company powers digital and AI transformations for over 120 banks globally, maintains 4,000+ certified experts worldwide, allocates 50% of staff to research and development, and has been recognized as a category leader by Forrester, Gartner, Celent, and IDC.
